Last updated: 10 October 2026
Verital operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Verital is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy.
Personal information we collect or process
Depending on how you interact with our Services, we may collect the following categories of personal information:
- Contact details, including your name, address, phone number and email.
- Financial information, including payment confirmation and transaction details. We do not store your full card details; these are processed by our payment providers.
- Account information, if you create an account, such as your username and preferences.
- Transaction information, including the items you view, put in your cart or purchase, and your returns.
- Communications with us, including the information you include when you contact customer support.
- Device information, including your device, browser, network connection and IP address.
- Usage information, including how and when you interact with the Services.
Personal information sources
We collect personal information directly from you, automatically through the Services (including through cookies and similar technologies), and from our service providers.
How we use your personal information
- To provide, tailor and improve the Services: to process your payment, fulfil and ship your order, manage returns and offer customer support. (Legal basis: performance of a contract.)
- To comply with legal obligations, such as tax and accounting requirements. (Legal basis: legal obligation.)
- For security and fraud prevention, to keep our store safe. (Legal basis: legitimate interest.)
- For marketing and advertising: to send you emails if you’ve subscribed, and to show you relevant ads on other platforms. (Legal basis: your consent, which you can withdraw at any time.)
Cookies
We use necessary cookies to make our store work. We only use analytics and marketing cookies if you give your consent through our cookie banner. You can change your choice at any time.
How we disclose personal information
We may share your personal information with:
- Shopify and other vendors and third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage and fulfilment).
- Shipping carriers, to deliver your order.
- Payment providers, such as Shopify Payments, PayPal and Klarna.
- Advertising and analytics partners, such as Meta (Facebook/Instagram), Google and TikTok, only with your consent.
- Authorities, when required by law.
We do not sell your personal information.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of 16.
Security and retention of your information
No security measures are perfect, but we take reasonable steps to protect your information. We keep your personal information only as long as needed to provide the Services, to comply with our legal obligations (order data is kept as long as required by tax and accounting law), to resolve disputes and to enforce our policies.
Your rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- access the personal information we hold about you;
- correct inaccurate information;
- have your personal information deleted;
- restrict or object to the processing of your information;
- receive your information in a portable format;
- withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal.
To exercise any of these rights, email us at info@verital.shop. We will respond within one month.
Complaints
If you have a complaint about how we process your personal information, please contact us first at info@verital.shop. You also have the right to lodge a complaint with your local data protection authority, such as the Irish Data Protection Commission (www.dataprotection.ie).
International transfers
Some of our service providers may process your personal information outside the European Economic Area. When we transfer your information outside the EEA, we rely on recognised safeguards, such as adequacy decisions or the European Commission’s Standard Contractual Clauses.
Changes to this privacy policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date.
Contact
If you have any questions about our privacy practices or this Privacy Policy, please email us at info@verital.shop.